Support chat is for help with freddy itself: a source, a sync, an AI app, your account or your plan. Ask your health questions in your AI app instead. It reads your data and answers there.
Open support chat
- On the web: choose Support in the menu.
- In the app: open More, then Support.
Each topic can have its own conversation. Choose New conversation to start one.
freddy AI answers first
On freddy.coach, freddy AI answers first, usually in about a minute. It knows how freddy works and reads the Help Center. It can also see your account basics, such as your plan, your sources and their sync state, and your AI apps. It never sees your health values.
Choose Talk to a person at any time. A person from the freddy team then replies, usually within a day. When a person replies, freddy also emails you.
In app version 1.0.18 and older, your message goes to a person.
Enable diagnostics
Enable diagnostics is an optional switch for one conversation. Read more under it shows what it shares. When it is on, freddy AI and the team can also see which metrics each source stored (names and units, never values), how many records and for which dates, which data types each sync brought in, the recent requests from your AI apps, and deeper sync details from your phone. It never shares your health values or the questions you ask your AI. It stays on until the conversation is closed. In app version 1.1.0 and older, the switch is called Help us debug this.
Screenshots
You can add up to 5 images to a message: PNG, JPEG or WebP, up to 10 MB each. Crop out anything private first.
When your problem is solved
Choose Resolve conversation. If it comes back, choose Reopen conversation, or start a new one.