Most problems come from one of four things. Check them in this order.
1. Same freddy account
Your AI app must be connected to the same freddy account as your sources. If you signed up twice, for example with two email addresses, the AI app can be on the empty one.
Open your freddy dashboard and check the email under Settings. When you connect the AI app again, sign in with that email.
2. Connect again
- Remove freddy from your AI app's connectors or apps.
- Add it again from the setup page for your app (links below).
- Sign in and allow access.
3. Start a new chat
An AI app reads its tools when a chat starts. After you connect, reconnect or add a source, start a new chat.
4. Ask for dates you have
On Free, your AI can read a short recent window only. A question about last year returns nothing. Ask about recent days, or see Free and PRO.
Also check that the data is in freddy: open Data on your dashboard. If it is not there, the problem is the source, not the AI app. Read Find missing data.
Still not working?
Write to us from Support in freddy. Send the name of the AI app and the exact error text.
Setup pages: Claude · ChatGPT · Gemini · Perplexity · Grok · Cursor · Other AI agents