Billing: upgrade, cancel and refunds

On this page

Upgrade

Upgrade on the web from Settings, or in the iPhone or Android app. See what PRO includes in Free and PRO.

Cancel

Cancel where you bought PRO:

On our website: open Settings on the web and choose Manage subscription in Stripe.
In the App Store: open your Apple account subscriptions on your iPhone.
In Google Play: open your Play Store subscriptions.

We cannot cancel a store subscription from your freddy account. After you cancel, you keep PRO until the end of the period you paid for.

Invoices and payment card

For a purchase on our website, open Settings and choose Manage subscription in Stripe. You can download invoices and change your card there. Apple and Google send their own receipts for store purchases.

Refunds

App Store or Google Play: Apple or Google handle the refund under their own policies. Ask them from your store account.
Our website: write to us from Support and we will sort it out.

PRO is not active after you paid

This usually means you paid with a different freddy account.

Check the email on your receipt.
Sign out of freddy and sign in with that email.
In the app, you can also tap Restore purchases on the PRO screen.

If PRO is still not active, write to us from Support and include the receipt date.

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